QR
Quen R

1 reviews | Active since Aug 2022

19 Oct 2023, 10:14

Promised 3 Months Free, but Received None

My recent experience with Discovery has left me thoroughly disappointed due to a blatant case of false advertising. The company's enticing offer of "3 months free" was the primary reason I decided to sign up at this time. However, what was promised in their marketing materials was not delivered.

When I signed up with Discovery, I fully expected to enjoy a complimentary three-month period of service. This offer was clearly stated in their adverti*****ts. Unfortunately, I did not receive even a single month of free service, let alone the promised three months.

Moreover, attempts to reach out to customer support to resolve this issue were met with slow response times and a lack of accountability on their part. It's disheartening to see a company not take responsibility for its misleading advertising and fail to make amends.

Posted this complaint almost 2 weeks ago with no follow-up from the company. Very disappointing as my issue is not being rectified!

0
Replies (2)
Discovery Health
Discovery Health's reply19 Oct 2023, 10:26
Official
Dear Quen R

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards 
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply19 Oct 2023, 15:52
Official
Dear Quen R

We’ve contacted you and provided feedback on your concern on email as we were unable to contact you telephonically. 
   
Regards 
Discovery Health Servicing Team