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Quen R

1 reviews | Active since Aug 2022

06 Oct 2023, 14:46

Promised 3 Months Free, But Received None

My recent experience with Discovery has left me thoroughly disappointed due to a blatant case of false advertising. The company's enticing offer of "3 months free" was the primary reason I decided to sign up at this time. However, what was promised in their marketing materials was not delivered.

When I signed up with Discovery, I fully expected to enjoy a complimentary three-month period of service. This offer was clearly stated in their adverti*****ts. Unfortunately, I did not receive even a single month of free service, let alone the promised three months.

Moreover, attempts to reach out to customer support to resolve this issue were met with slow response times and a lack of accountability on their part. It's disheartening to see a company not take responsibility for its misleading advertising and fail to make amends.

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Replies (2)
Discovery Health
Discovery Health's reply09 Oct 2023, 05:12
Official
Dear Quen R

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 
   
Regards 
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply11 Oct 2023, 09:58
Official
Dear Quen R

We’ve contacted you and provided feedback on your concern. 
   
Regards 
Discovery Health Servicing Team