Profess to be the best, worse than the rest.

<p>I am a practitioner in a small town in the Northern Cape. I have numerous patients on Discovery medicall aid, to assist my patients I decided to deal with claoms from the practice. I need to update my practice details and banking details. All dicuments sent by registered mail on the 09/04/2016, tracking code PA***, first notification from Sandton Post Office were sent on 14/04/2016, after numerous phone calls I was told that a driver will be sent to collect the envelope as of this morning still shows not been collected. After 10 phone calls being place on hold for 25min every time, I was given a reference by Nikita on 05/05/2016 ***. This is still not resolved with no feed back from discovery. I am terribly dissapointed in Discovery for the handling of this situation I commend the call centre agents as they have allways been curteous and helpfull, what a shame that the back office that deal with the data capture etc. is so pathetically poor. Shame on you Discovery and shame on me for havibg held you in such high regard.</p>