Processing time for ***

Item: Discovery Health
Rating: 1
Author: Justin H

I submitted a claim for Discovery 5th of October the expiry date according to the SLA was 19 Oct for feedback Discovery hasn't provided any feedback after at least half a dozen phone calls. I am on the brink of cancelling my medical aid and I pay R4500. I logged a complaint on the Discovery website and guess what - within the 24hr SLA, I still haven't had feedback

Helpful (0)

Replies (3)

Discovery Health's replyOfficial

26 Oct 2017, 12:03

Dear justin-hodenberg

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health's reply26 Oct 2017, 12:03

Official

Dear justin-hodenberg

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Justin H's updateReviewer Update

26 Oct 2017, 15:47

I would appreciate that please, I was promised a respone by latest Tuesday. I am still awaiting upon this. Regards Justin

Justin H's update26 Oct 2017, 15:47

Reviewer Update

I would appreciate that please, I was promised a respone by latest Tuesday. I am still awaiting upon this. Regards Justin

Discovery Health's replyOfficial

30 Oct 2017, 13:48

Dear justin-hodenberg

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team

Discovery Health's reply30 Oct 2017, 13:48

Official

Dear justin-hodenberg

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team