Processes that don’t speak to each other

I seriously don’t understand the gap between discovery and our employers when there is a new intake . I have been with discovery a while no and all the time I have to fight about either being removed from an employer group or being added .

In my salary for November my medical aid was deducted , now the 2nd and a debit goes of my account . When we try and sort this out it ourselves you keep pushing us back to our employers . So since I have been double debited for the month of Dec how will that be rectified as I need my money , all of it