1 reviews | Active since Jun 2016
Process delay resulted in ruptured appendix
<p>My husband and I were traveling in Spain when he suffered from appendicitis. A delay in the admittance procedures resulted in a ruptured appendix and large amount of unnecessary costs to be incurred. We have laid several complaints regarding this to discovery and every complaint has been disregarded. </p> <p>We are still waiting for a resolution regarding these complaints two months post the situation and still find ourselves dealing with rude and unhelpful staff at discovery health, more specifically Anneli and Denise in spite of laying formal complaints regarding their behavior. We have been allocated a relationship executive who has also been unable to resolve the situation. The reference number is ********** 21.</p>
Hi Nmporter
We received your complaint and we’re looking into the matter. We will contact you shortly.
Regards
Discovery Health Servicing Team
Hi Nmporter
We received your complaint and we’re looking into the matter. We will contact you shortly.
Regards
Discovery Health Servicing Team
Hi Nmporter
Thank you for post.
I would like to assure you that your matter has been thoroughly investigated at the highest level of escalation.
We have taken into consideration all clinical components of the case , which has been previous discussed with you. Whilst we empathize with the situation, the funding decision remains unchanged.
Discovery Health understands that this is not the outcome that you have hoped however, further arrangements have been made to discuss your concerns and to explain the Scheme’s funding decisions.
We understand and respect your decision to escalate this matter to the Council for Medical Scheme, should you require any further assistance with the process please do not hesitate to contact us.
Regards
Meryl
Hi Nmporter
Thank you for post.
I would like to assure you that your matter has been thoroughly investigated at the highest level of escalation.
We have taken into consideration all clinical components of the case , which has been previous discussed with you. Whilst we empathize with the situation, the funding decision remains unchanged.
Discovery Health understands that this is not the outcome that you have hoped however, further arrangements have been made to discuss your concerns and to explain the Scheme’s funding decisions.
We understand and respect your decision to escalate this matter to the Council for Medical Scheme, should you require any further assistance with the process please do not hesitate to contact us.
Regards
Meryl