Problems with my claim

I found Discovery on Monday after having issues again with my claims. I had to type in my ID Number then type when the consultant answered I had to give it again. First women couldn't help me and informations she suppose to have she kept on asking me. THen I asked for a supervisor then had to wait another 5 min. THen the second lady was also unable to help me and gave me problems. THen I s**** fed them all the information yet again. She was also unable to help me. THen I asked for a manager who said he will phone me back, which he didn't. I was promised a form to take the claim of from my savings account. Also never got this. From last year the service trying to sort out a claim is an absolute joke. The call center refuses to really help me. You wait and wait. YOu get promised a call back that never happens.