Prevention benefit *****

<p>Discovery coastal saver's policy states that a papsmear falls under the prevention benefit once every 3 years. So my wife went and an amount of R1355 was deducted from our medical savings account. I called Discovery on the 12/06/2017 and they admitted the fault was theirs and the amount will be refunded withint 2-3 working days. 9 working days later, nothing has happend. I phoned Discovery again only to find out the query has been closed and processed the exact same way without any feedback from their side. I find this pathetic from the biggest medical aid provider in SA! Each consultant has the same story and only wants to open a new query. When will this be resolved and the money refunded. Your policy is quite clear regarding prevention benefits...</p>