PREVENTING CLIENTS FROM BENEFITING FROM POLICY

<br> <br> <br> After a dentist appointment I was told I needed root canal surgery. I called numerous numbers on the Discovery website which either didn't exist or the phone was put down on me! Eventually my boyfriend got hold of Discovery web support where he was finally directed to a consultant. He was told my Discovery health policy would cover a portion of the procedure if done at a Discovery approved day clinic/hospital. We requested a list of possible places numerous times but Discovery never cooperated. I was in pain & had to get my root canal done as an emergency at a nearby surgery. The dentist did a very good job. It seems as though Discovery have deliberately with held the information which would have told me which day clinic/hospital to go to and deliberately prevented me from benefiting from my policy.<br> I pay good money to discovery every month and when I finally need this plan they do not help me use it. I demand Discovery contacts me with the relevant information and clears this all up, I am extremely disappointed and me, my friends and family are questioning if it is even worth staying with Discovery any longer.<br>