Preparing to move on from Discovery

More than 2 weeks after reporting this and no solution yet. Feedback on where this is has also stopped. This is really disappointing and frustrating. My hands are tied and I cannot use your mobile application while I get the feeling nothing is being done on your side to assist me. I have shown that this is not a device, OS version or application version – see below once again. Since Thursday the 4th, after I updated applications on my iPhone, I cannot log on to the Discovery app. I can: Log on to the Discovery Bank and Discovery Insure apps on my iPhone and iPad Log on to the Discovery website on iPhone, iPad and MacBook I cannot: Log on to the Discovery app on either of my devices even though I did a factory reset on my iPad and iPhone to test (same result as below) Log on to the Discovery app on any other (friends and family) mobile devices even though they can using their account details. So far what I have tried in person and some also with agents on calls: Delete and reinstall application Restart phone Clear history and cache Reset password Change my username and password Log on to another device with a different (older) iOS version– iPad (same failure) Set up my iPad from scratch (factory reset), install Discovery app and log in – same failure Set up my iPhone from scratch (factory reset), install Discovery app and log in – same failure Attempt to log on from another iPhone (my wife’s on which she can log on to the Discovery app) – I still get same failure Attempt to log on to a friend’s Android device (on which he can log on to the Discovery app) – I still get the same failure This clearly shows that it is not a device or software version issue on my side but must have something to do with my Discovery profile. Error below:

"Screenshots sent in email" "Screenshots sent in email"