dP
davakumaran P

1 reviews | Active since Oct 2014

21 Jan 2016, 16:45

PREMUIM DOUBLE WITH NO SERVICE, A WASTE OF TIME

I HAD A MEMBERSHIP WITH DISCOVERY (***) UNTIL NOW WHEN I CALLED TO CANCEL AS THEY SENT ME SOME DOCUMENTS IN DECEMBER TO SAY MY MONTHLY PAYMENTS ARE GOING UP FROM R660 WHEN I STARTED IN 01/03/2015, IM UNEMPLOYED AND HAVE A 3 YR OLD CHILD AND GET SUPPORT AND MY X-HUSBAND PAYS FOR THE MEDICAL AID, WHEN I TOOK THE MEDICAL AID THEY KNEW ALL THAT I WAS TOLD THAT I WILL BE ON A BASIC PLAN AND ON A LOW EARNER SALARY BUT I WAS SHOCKED WHEN THEY ASKED FOR THE PERSON WHO IS PAYING THE MEDICAL AID TO SEND HIS BANK STATEMENTS AND PAYSLIPS AND THEY NOW SAY MY MONTHLY PAYMENTS WILL BE R1800 FOR ME AND R600 FOR MY CHILD ALL BECAUSE HE EARNS A BASIC SALARY OF R10000. I ASKED TO CANCEL AS I WILL NOT AFFORD THE MONTHLY PAYMENTS OF R2400 AND I WANTED A CALLBACK OR SOME RESPONSE FROM THEM TO EXPLAIN TO ME WHY THEY INCREASED IT AND HOW DOES IT EFFECT ME BUT TILL NOW I DIDNT GET ANY FEEDBACK, DISCOVERY IS A WASTE OF TIME AND I THINK<br> I CAN GET BETTER MEDICAL AID SCHEME IN SOUTH AFRICA, BEFORE YOU PAY YOUR LIFE AWAY.

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Replies (1)
Discovery Health
Discovery Health's reply26 Jan 2016, 09:33
Official
Hello pillaydavak,

Thank you for your comment.

We are currently investigating and will be in contact to assist.

Regards
Discovery Health Servicing Team