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caradpreez C
1 reviews | Active since Sept 2016
02 Feb 2026, 12:24
Premiums paid, no hospital cover!
My mom was admitted to Unitas on the 29th of Nov 2025. She was there until she passed on the 21st of Dec 2025. Today I get a bill from Unitas for over R600,000.00!
Why am I paying Discovery if there are not hospital benefits on the Essential Smart Plan??? You better get back to me asap. I am furious.
You can gladly explain to the hospital that I will not be paying any of the fees 'due'.
Your Whatsapp system to chat is also pathetic and evem if you reach an agent, you do not even have time to press 1 to chat to them, then you are back in the queue.
Helpful (0)
Replies (4)0
Replies (4)
Discovery Health's replyOfficial
03 Feb 2026, 06:37Dear Cara P
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's reply03 Feb 2026, 06:37
Official
Dear Cara P
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
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caradpreez C's updateReviewer Update
03 Feb 2026, 07:48You have debited me for 2 members, even though I semt you the death certificate for the second member in January. Why is doing your work SO difficult?
I expect a refund within today.
I expect a refund within today.
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caradpreez C's update03 Feb 2026, 07:48
Reviewer Update
You have debited me for 2 members, even though I semt you the death certificate for the second member in January. Why is doing your work SO difficult?
I expect a refund within today.
I expect a refund within today.
Discovery Health's replyOfficial
09 Feb 2026, 17:33Dear Cara P
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health Servicing Team
Discovery Health's reply09 Feb 2026, 17:33
Official
Dear Cara P
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health Servicing Team
Discovery Health's replyOfficial
10 Feb 2026, 15:08Dear Cara P
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health Servicing Team
Discovery Health's reply10 Feb 2026, 15:08
Official
Dear Cara P
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health Servicing Team