MC
MONIQUE C
1 reviews | Active since Sept 2022
01 Sept 2022, 15:01
Premiums increase.
I joined Discovery in March this year. I am 5 MONTHS active and already I am getting an increase of 7.9%. I called to inquire how it's possible for a member that's only 5 months active have an annual increase already. This is unfair to your members who just joined to be charged an annual increase when we not an annual member yet. The call center was unhelpful, they transfered me the their manager. The manager advised that there was nothing they can do. I explained my concern and advised that I will have to look for a different medical aid scheme as I can not afford an increase. She basically said fine, go ahead. So, I will do just that, seeing that my over R2000pm means nothing. Valued customer se voet.
Helpful (0)
Replies (2)0
Replies (2)Discovery Health's replyOfficial
02 Sept 2022, 07:15Dear Monique C
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's reply02 Sept 2022, 07:15
Official
Dear Monique C
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's replyOfficial
02 Sept 2022, 10:31Dear Monique C
We have been in touch with you to answer your comments.
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health Servicing Team
Discovery Health's reply02 Sept 2022, 10:31
Official
Dear Monique C
We have been in touch with you to answer your comments.
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health Servicing Team
