Premiums

On 1 November 2025, I made payment for my mother's medical aid with Discovery. To this day, the payment has not been allocated. I paid at an FNB atm at 09:49, Discovery also uses FNB, so the payment should have cleared latest on the 2nd of November 2025. I have followed up multiple times where the last conversation I had was with Swazi who said Olwethu would call me back. That call never happened. This delay is causing unnecessary stress and inconvenience. I demand immediate action for this payment to be allocated and confirmation that my mother's medical aid is active. I honestly do not understand how Discovery is ranked among the top 5 medical aids when such basic processes fail.