AM
Anneline M
1 reviews | Active since Nov 2012
05 Aug 2019, 08:57
Premiums and Medical Aid card.
"There are amounts outstanding on your account. Please note that your benefits have been stopped temporarily. Fix it now". My premiums are up to date, yet there is no update on their side and my benefits are temporarily suspended. I am now sick and can't consult. I have also asked for a Medical Aid card that shows all the dependents however, there was no reply. Discovery is quick terminate contracts with their client but never fix their mistakes on time or deliver great service to users.
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Replies (3)0
Replies (3)
Discovery Health's replyOfficial
05 Aug 2019, 10:00Dear Anneline
Your concerns are important to us. We will contact you shortly to answer your comments.
Kind regards
Discovery Health Servicing Team
Your concerns are important to us. We will contact you shortly to answer your comments.
Kind regards
Discovery Health Servicing Team
Discovery Health's reply05 Aug 2019, 10:00
Official
Dear Anneline
Your concerns are important to us. We will contact you shortly to answer your comments.
Kind regards
Discovery Health Servicing Team
Your concerns are important to us. We will contact you shortly to answer your comments.
Kind regards
Discovery Health Servicing Team
AM
Anneline M's updateReviewer Update
05 Aug 2019, 10:32Good Day,
I spoke to one of the Discovery Agents: Simphiwe and he clearly stated that Discovery system cannot display that my premium went off my Employer's account. This is unacceptable. There's a payment lying there that cannot be allocated to a member. It's ridiculous. Lost so much respect.
I spoke to one of the Discovery Agents: Simphiwe and he clearly stated that Discovery system cannot display that my premium went off my Employer's account. This is unacceptable. There's a payment lying there that cannot be allocated to a member. It's ridiculous. Lost so much respect.
AM
Anneline M's update05 Aug 2019, 10:32
Reviewer Update
Good Day,
I spoke to one of the Discovery Agents: Simphiwe and he clearly stated that Discovery system cannot display that my premium went off my Employer's account. This is unacceptable. There's a payment lying there that cannot be allocated to a member. It's ridiculous. Lost so much respect.
I spoke to one of the Discovery Agents: Simphiwe and he clearly stated that Discovery system cannot display that my premium went off my Employer's account. This is unacceptable. There's a payment lying there that cannot be allocated to a member. It's ridiculous. Lost so much respect.
Discovery Health's replyOfficial
07 Aug 2019, 13:29Dear Anneline
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health Servicing Team
Discovery Health's reply07 Aug 2019, 13:29
Official
Dear Anneline
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health Servicing Team