Premium duplicate payment
Debit order was rerun after a manual payment was made, Discovery refunded on the 12 of November according to its records.
Today 14 days later funds are still not reflecting in my bank.
Credit controller can not take it further since discovery records reflect valid banking.
Bank statements supp**** to discovery to proof that no payment was received, needs to be on bank letterhead.
Jumping the hoops here
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Replies (2)
Discovery Health's replyOfficial
27 Nov 2018, 08:09Dear johan-bouwer-1
Your concerns are important to us and we will be in touch soon with an answer to your comments.
Kind regards
Discovery Health Servicing Team
Your concerns are important to us and we will be in touch soon with an answer to your comments.
Kind regards
Discovery Health Servicing Team
Discovery Health's reply27 Nov 2018, 08:09
Official
Dear johan-bouwer-1
Your concerns are important to us and we will be in touch soon with an answer to your comments.
Kind regards
Discovery Health Servicing Team
Your concerns are important to us and we will be in touch soon with an answer to your comments.
Kind regards
Discovery Health Servicing Team
Discovery Health's replyOfficial
29 Nov 2018, 14:03 Dear johan-bouwer-1
We have been in touch with you to answer your comments.
Kind regards
Discovery Health Servicing Team
We have been in touch with you to answer your comments.
Kind regards
Discovery Health Servicing Team
Discovery Health's reply29 Nov 2018, 14:03
Official
Dear johan-bouwer-1
We have been in touch with you to answer your comments.
Kind regards
Discovery Health Servicing Team
We have been in touch with you to answer your comments.
Kind regards
Discovery Health Servicing Team