AC
Andrea C

1 reviews | Active since Dec 2019

21 Oct 2020, 10:46

Prejudicial policy

I am currently in my Above-the-threshold component in which the medical aid will only cover generic medication 100%. However I take a medication monthly that the chemist advised that there is no generic available for and therefore I need to pay in the differential. I find this unfair as I am being prejudiced for the pharmaceutical companies not producing a generic. I could understand if I chose a non-generic I would be liable but that choice does not exist. This is unfair consumer practice.

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Replies (2)
Discovery Health
Discovery Health's reply21 Oct 2020, 12:35
Official
Dear Andrea C

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards Discovery Health Servicing Team
Discovery Health
Discovery Health's reply22 Oct 2020, 13:12
Official
 Dear Andrea C We have been in touch with you to answer your comments. Regards
Discovery Health Servicing Team