Pregnant with a medical aid on hold

Is this comment just for publicity? Because even though you’ve been in contact the issue remains unresolved and the account remains blocked

Still no resolution. God forbids if anything happens and I am unable to visit the hospital because of a suspended medical aid. On hold for 40 minutes, according to Anele she can see why I would have been told that I am only liable to pay from December 2025. She can see what the issue was, it was changed to personal capacity and reverted back twice. You are still unable to find the call recording. How ironic. I am pregnant and therefore opted to keep my medical aid just for me. Your staff are ***********, gives false information, unreliable including odwag@ who promised me a call back in October after I escalated this matter multiple times, who even gave me his email address as reassurance but to date hasn’t made a single call to me, the only email I got from him was automated and advised he’s in training. No wonder your staff just says and do what they want to because they follow their leaders

Not forgetting to mention odwag@ is a manager who took my escalation after I proactively tried to get this resolved. 4 months I’ve been trying to get this resolved and now I’m on the phone , on hold for over 40 minutes

You have been in contact with me is all you going to say?

The post is literally about the call. The post, if it isn’t obvious mentions that I’m on a hold for over 40 minutes. Your service is poor . THIS POST IS LITERALLY ABOUT THE CALL YOU MADE TO ME. No resolution in case you didn’t read. 4 months later still no resolution.

This is the second time I’ve received a notification about cancellation, I’ve never requested to cancel the service. First time was Sept and today is the second time.
As far as I am aware you are still investigating the matter. Is there anyone in their organisation that is actually taking their job serious?