Pregnancy Predjudice

<p>I have been a member with Discovery Keycare for quite some time now and never in my life did I imagine that such a massive corperation would conduct themselves in such a poor fashion.</p> <p>In January this year I resigned from my job and requested that my membership get moved to a private capacity as well my income bracket changed as I am no longer employed but wished for the membership to continue.</p> <p> </p> <p>This simple request clearly proved to be too much to handle! </p> <p> </p> <p>Now, almost 2 months later, still nothing has been resolved. I have filled in and sent back an enormous amounts of paperwork (application forms, police affidavits and several bank documents), spent a small fortune on airtime speaking to call centre agents and managers alike and even got a broker involved, all to no avail. </p> <p>At the end of February, the aforementioned broker finally gave me the new contribution amount and I paid the installment immediately and of course provided proof of payment.</p> <p>I thought the matter was finally resolved but not a day later, Discovery struck again!</p> <p> </p> <p>I received an email saying that my membership was suspended as no payment was made. I forwared the email to the broker and she promised to get to the bottom of it. After some time she did indeed call me back only to say that I have to pay a larger installment even though the first amount was given to her by Disocery themselves. The amount of which is so high it doesnt even appear on the new tarrifs for 2017 and makes no sense at all!</p> <p> </p> <p>When I questioned this, the broker herself seemed more confused than ever and said, I quote "I dont understand this" - Imagine how we lesser mortals feel! Despite the broker involving a senior member of management (of which I have proof ), I am STILL waiting for this matter to be resolved.</p> <p> </p> <p>To cap everything off, I am currently in the last trimester of my pregnancy and NEED to have this matter resolved ASAP. I have had to postpone all my gynae appointments and cannot even get my authorisation number for hospitalisation when my baby is due.</p> <p>It seems to me that Discovery is coming up with one lame attempt after another to not sort out this membership and take on the cost of me having this baby despite me not once missing a payment. </p> <p> </p> <p>I can only hope that me raising myconcerns on a public interface such as hello peter will yield results. If I get no joy, my next step will be to get the ombudsman involved because at this rate, I will be in active labour and still receiving conflicting emails from the random departments of Discovery, all of whom never seem to be on the same page!</p> <p> </p> <p> </p>