TM
Tebogo M

1 reviews | Active since Feb 2015

20 Nov 2019, 22:15

Pregnancy/ Maternity Benefits are a LIE at DISCOVERY HEALTH!!! Trauma of a First time mom to be

Pregnancy/ Maternity Benefits are a LIE at DISCOVERY HEALTH!!! Trauma of a First time mom to be Imagine the excitement as a first time mother to learn that I received various maternity benefits from DISCOVERY. I thought what an absolute blessing. Boy was I wrong, DISCOVERY promises pregnant women several benefits including “free” DR’s visit (t’s & c’s), however it’s all a LIE. I have had to PAY for every Gynae visit since day 1 of my pregnancy visit. Each time I submit a claim it is rejected for various ridiculous reasons. To a point where my gynae’s office has also submitted my invoices with the intention and hope of a positive outcome- the funny thing is that the reason for rejection is ALWAYS different when I call and when the DR’s office calls. I’ve been left to ask myself why is it that when I had a non black gynae ****erally a few months before I fell pregnant - mind you she was much more expensive than my current gynae) I NEVER had issues with payment of claims? I’ve really had the most awful pregnancy experience when it comes to my medical claims. I’m so scared that even though I’m on a decent plan, DISCOVERY may not pay my hospital bills citing some ridiculous reason from unclear dates, wrong codes (why would a seasoned gynae capture incorrect codes?) Funny my blood tests have all been paid using and depleting my MSA and it’s a white owned company. This is so disturbing on so many levels. I’m anxious all the time about my medical bills. I’m stressed all the time when I visit the dr. I don’t know how many other pregnant women are experiencing such issues...

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Replies (2)
Discovery Health
Discovery Health's reply21 Nov 2019, 10:09
Official
Dear Tebogo

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

 Regards
 Discovery Health Servicing Team
Discovery Health
Discovery Health's reply22 Nov 2019, 11:30
Official
 
Dear Tebogo

We have made contact with you telephonically and addressed your concerns.

Regards
Discovery Health Servicing Team