Pre-Authorization Pointless

<p> </p> <p>My wife went to our Keycare approved GP. Got authroisation for a gyne visit, made the appointment, pitched up and was told that Discovery had declined to pay.</p> <p>Five calls, two weeks speaking to different agents, my query as to why is still outstannding. <br />There is sufficient funds in the specialist amount - we have not used it before. We followed all the rules etc.</p> <p>It's time they forked out the cash, or lose more customers. </p>