Pre-authorisation fiasco

<p>I tried to complete the hospital pre-authorisation online but the system kept gicing me errors so I phone the call centre and skpoke to Boitumelo Pooe who asked me for the relevant information and codes. I then received a email confirmation with a description of a different proceedure to what I am having.I responded to the email highlighting the mistake and received a delivery failure so had to phone the call centre again. I spoke to Anuj who either coulnt or wouldnt give me the email address of the team leader or manager to escalate the problem but an email of another call centre who "would look into it"</p> <p>No one seems concernedd that errors on authorisation could cause their members issues on the day of surgery and result in members being inconvenienced........</p> <p> </p> <p>Customeer Service is just NOT GOOD ENOUGH</p>