Pre-Authorisation Department Well Hidden and Elusive.

Why is it so difficult to get a pre-authorization number? I've been trying since 08:00 and it's now 10:32. I still have not got through to the appropriate person. The call centre lines are almost useless as the clarity of the call is not good.

There don't appear to be staff to answer the calls.

Why is there such a maze of sections to get to the pre-authorization department? The WhatApp portal is useless with the bot try to guess what I want.

I can see why you only have one star.