pre authorisation

Yet again discovery health service is unbelievably pathetic , i called in on the 26.11.15 to request a specialist authorization i was told that the member can use the hospital authorization number given i provided the agent <br> with all the details needed and was told all was in order - so today i call 04.12.15 spoke to bernie who now tells me that she needs a referal letter from the gp that must be faxed in and her appointment with the specialist<br> is 7.12.15 this member was discharged on 6.11.15 after suffering a heart-attack and now this is her follow up<br> consultation every single time this member tries to use her benefits discovery stops them at every avenue <br> from being able to claim yet they get their premiums every single month. i would never recommend this medical<br> aid to anyone they are good for one thing adverti*****t on vitality but they cant look after their members<br> who need medical assistance and pay for a medical aid not virgin active. my reference number i received<br> today is *** now i am told they must first listen to the call before they can help the member. <br> pathetic their agents cant even see consent loaded for me either yet i was emailed to say i now have it.