Pre-auth team pathetic service

Item: Discovery Health
Rating: 1
Author: Claudia P

Please train your employees Divasha and Andrea in pre-auth, i had to cut the call twice and redial cause they place clients on hold endlessly - and please pull the call with Andre, he mannerism is pathetic and acts like he pays my salary

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Replies (2)

Discovery Health's replyOfficial

27 Mar 2025, 10:29

Dear Claudia P

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards Discovery Health Servicing Team

Discovery Health's reply27 Mar 2025, 10:29

Official

Dear Claudia P

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards Discovery Health Servicing Team

Discovery Health's replyOfficial

31 Mar 2025, 12:42

Dear Claudia P

We’ve been in touch with you to answer you comments.

Regards Discovery Health Servicing Team

Discovery Health's reply31 Mar 2025, 12:42

Official

Dear Claudia P

We’ve been in touch with you to answer you comments.

Regards Discovery Health Servicing Team