Pre-Assessment Request Nightmare

I had initially called on 07/10/2015 to request rates for birth in Jan 2016, I was told that I need to fill out a pre-assessment form and submit this. A few days later, I received an email stating that I cannot get rates for 2016 as this can only be requested in 2016. I then spoke to Catherine who said that she will resubmit my form arrange for 2015 rates to be sent to me. About a day later I received the same response, that I cannot get the rates for 2016. I then called in AGAIN on the 19th and spoke to Lynette who said I should resubmit the pre-assessment form requesting rates for 2015 instead of 2016. I filled the form out again, changed the dates and submitted. On 22/10/2015, I get a third email saying exactly what the first email said!<br> I called in today, spoke to 2 consultants, then to the 'manager' of KeyCare (Thuli) who then transferred me to another 'manager' of the department that deals with the pre-assessment forms. He was the worst of the lot, refusing to assist me, put me on hold while I was still speaking and left me on hold for OVER AN HOUR AND STILL HOLDING!!! I am absolutely disgusted at the service I have received!