GT
Gregg T
1 reviews | Active since Feb 2012
21 Aug 2024, 15:12
******* practice from Discovery Health.
Utterly appalling business practice, again, from Discovery Health.
I want a call right now, immediately, without fail, or I will be taking legal action.
I app**** for and was granted PMB medical cover.
The amounts submitted have been deducted from my personal Medical Savings account.
This is theft. This is ******* practice.
Discovery did this before a few years ago, and the funds were eventually returned.
Here is the mail I wrote when submitting the PMB invoices:
• My PMB application has been approved from my PMB allowance. • These are not to be deducted from my personal medical savings account under any circumstances. • I make these payments directly to my provider, so these need to be repaid to me directly as per the past few years.
I want a call back NOW or I'm going to the Ombudsman.
Helpful (0)
Replies (11)0
Replies (11)
Discovery Health's replyOfficial
22 Aug 2024, 06:26Dear Gregg T
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
Discovery Health's reply22 Aug 2024, 06:26
Official
Dear Gregg T
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
Discovery Health's replyOfficial
26 Aug 2024, 09:45Dear Gregg T
Please check your emails for final feedback from us.
RegardsDiscovery Health Servicing Team
Please check your emails for final feedback from us.
RegardsDiscovery Health Servicing Team
Discovery Health's reply26 Aug 2024, 09:45
Official
Dear Gregg T
Please check your emails for final feedback from us.
RegardsDiscovery Health Servicing Team
Please check your emails for final feedback from us.
RegardsDiscovery Health Servicing Team
GT
Gregg T's updateReviewer Update
26 Aug 2024, 09:48The only email I have received is that Discovery has investigated the matter, no "final feedback".
I want a call back, and not just an email.
Regards.
I want a call back, and not just an email.
Regards.
GT
Gregg T's update26 Aug 2024, 09:48
Reviewer Update
The only email I have received is that Discovery has investigated the matter, no "final feedback".
I want a call back, and not just an email.
Regards.
I want a call back, and not just an email.
Regards.
GT
Gregg T's updateReviewer Update
26 Aug 2024, 10:01I was promised a call back after a discussion last week on the 21st of August by Sikhanyiso, reference number ***.
I am still waiting for this feedback and call back.
I am still waiting for this feedback and call back.
GT
Gregg T's update26 Aug 2024, 10:01
Reviewer Update
I was promised a call back after a discussion last week on the 21st of August by Sikhanyiso, reference number ***.
I am still waiting for this feedback and call back.
I am still waiting for this feedback and call back.
GT
Gregg T's updateReviewer Update
26 Aug 2024, 14:52Still no email with "final feedback" as promised.
No call back with feedback as promised.
What does a customer have to do to have someone take accountability in this company that I pay R5000 per month.
No call back with feedback as promised.
What does a customer have to do to have someone take accountability in this company that I pay R5000 per month.
GT
Gregg T's update26 Aug 2024, 14:52
Reviewer Update
Still no email with "final feedback" as promised.
No call back with feedback as promised.
What does a customer have to do to have someone take accountability in this company that I pay R5000 per month.
No call back with feedback as promised.
What does a customer have to do to have someone take accountability in this company that I pay R5000 per month.
Discovery Health's replyOfficial
29 Aug 2024, 15:23Dear Gregg Thompson
Please check your emails for final feedback from us.
RegardsDiscovery Health Servicing Team
Please check your emails for final feedback from us.
RegardsDiscovery Health Servicing Team
Discovery Health's reply29 Aug 2024, 15:23
Official
Dear Gregg Thompson
Please check your emails for final feedback from us.
RegardsDiscovery Health Servicing Team
Please check your emails for final feedback from us.
RegardsDiscovery Health Servicing Team
GT
Gregg T's updateReviewer Update
29 Aug 2024, 15:28I'm filing a formal complaint with the Ombudsman.
My instructions were clear, explicit and unequivocal.
They are in writing, on email.
Considering these facts, the response from Mohammed Sayed is appalling.
This is not the first time Discovery's misuse of the MSA has occurred.
Will be in touch.
My instructions were clear, explicit and unequivocal.
They are in writing, on email.
Considering these facts, the response from Mohammed Sayed is appalling.
This is not the first time Discovery's misuse of the MSA has occurred.
Will be in touch.
GT
Gregg T's update29 Aug 2024, 15:28
Reviewer Update
I'm filing a formal complaint with the Ombudsman.
My instructions were clear, explicit and unequivocal.
They are in writing, on email.
Considering these facts, the response from Mohammed Sayed is appalling.
This is not the first time Discovery's misuse of the MSA has occurred.
Will be in touch.
My instructions were clear, explicit and unequivocal.
They are in writing, on email.
Considering these facts, the response from Mohammed Sayed is appalling.
This is not the first time Discovery's misuse of the MSA has occurred.
Will be in touch.
GT
Gregg T's updateReviewer Update
04 Oct 2024, 13:43I have already requested a callback from Sikhanyiso
I spoke to her on 21 August 2024 ***
I want the callback now - not an email, a call,
I spoke to her on 21 August 2024 ***
I want the callback now - not an email, a call,
GT
Gregg T's update04 Oct 2024, 13:43
Reviewer Update
I have already requested a callback from Sikhanyiso
I spoke to her on 21 August 2024 ***
I want the callback now - not an email, a call,
I spoke to her on 21 August 2024 ***
I want the callback now - not an email, a call,
Discovery Health's replyOfficial
23 Oct 2024, 14:06Dear Gregg Thompson
Please check your emails for final feedback from us.
RegardsDiscovery Health Servicing Team
Please check your emails for final feedback from us.
RegardsDiscovery Health Servicing Team
Discovery Health's reply23 Oct 2024, 14:06
Official
Dear Gregg Thompson
Please check your emails for final feedback from us.
RegardsDiscovery Health Servicing Team
Please check your emails for final feedback from us.
RegardsDiscovery Health Servicing Team
GT
Gregg T's updateReviewer Update
14 Nov 2024, 15:29Did you neglect to read my message at all?
I DO NOT WANT A "FINAL" EMAIL, I WANT A CALL BACK.
I pay your company R5000 per month, `and have done so for 20 years.
You can afford to make a call.
I DO NOT WANT A "FINAL" EMAIL, I WANT A CALL BACK.
I pay your company R5000 per month, `and have done so for 20 years.
You can afford to make a call.
GT
Gregg T's update14 Nov 2024, 15:29
Reviewer Update
Did you neglect to read my message at all?
I DO NOT WANT A "FINAL" EMAIL, I WANT A CALL BACK.
I pay your company R5000 per month, `and have done so for 20 years.
You can afford to make a call.
I DO NOT WANT A "FINAL" EMAIL, I WANT A CALL BACK.
I pay your company R5000 per month, `and have done so for 20 years.
You can afford to make a call.
Discovery Health's replyOfficial
10 Dec 2024, 13:26Dear Gregg Thompson
Please check your emails for final feedback from us.
RegardsDiscovery Health Servicing Team
Please check your emails for final feedback from us.
RegardsDiscovery Health Servicing Team
Discovery Health's reply10 Dec 2024, 13:26
Official
Dear Gregg Thompson
Please check your emails for final feedback from us.
RegardsDiscovery Health Servicing Team
Please check your emails for final feedback from us.
RegardsDiscovery Health Servicing Team