Power Of Attorney Issues

Dear Adrian Gore

I am disgusted at your companies service, I arranged Power of Attorney in April last year and it still is not reflecting on your systems. Every time I call in, I have this same issue.

1) It take 5-10 minutes just to navigate the answering service to just to speak to an agent. 2) Without fail, the 1st again generally hangs up on my when I explain my situation. The second agent will keep me on hold forever for what I don’t know, only to say that they cannot hand out information. By the time I get through to someone and have a proper conversation I’m close to an hour on the call. I am stressed out enough with medical issues I’m trying to resolve on behalf of my father who is nonverbal that I have to deal with *********** staff on serious medical issues. 3) How can this still not be loaded on your system since 19/04/2022? Secondly, how come every time I call in, the agents cannot pick up this email conversation and just tell me to resend my ID and problem solved. No, I need to fight, they then hang up the phone and I have to call in again It is infuriating.

I can’t even tell you what I want because I’m just over it. You probably couldn’t care if I moved to another medical aid due to the size of Discovery but I am disgusted how there is no personal touch.

Thanks