YT
Yolisa T

1 reviews | Active since Apr 2015

01 Apr 2015, 13:11

Poorest service ever & *********** Consultants

I Yolisa Toto submitted my gynecologist claim to discovery including proof of payment & invoice on the 03.03.2015 till today I haven't received my R1700 everytime they decline the claim due to that the date is not clear,i resubmit my proof of payments with clear copies, still they come up with stories they cannot see the specialist practice no. Whereas it's very clear on <br> the invoice with the date as well. I have scanned my documents 5x to discovery yet they say they will enquire & refund me with 2 to 3 days yet still nothing paid towards me & they do get their monthly fee from me. I have never been so dissapointed by discovery! One of the manager's even phoned me to say I must re-scan my documents and they will refund me my money but yet nothing. The manager's are also hopeless as their consultants. Come December this year I will definetly change from Discovery.

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Replies (1)
Discovery Health
Discovery Health's reply08 Apr 2015, 19:28
Official
Hello YTOTO,

Thank you for your comment.

I am sorry to hear of your experience with the processing of your claim. We've tried contacting you on the numbers we have on record however you were unable to take our calls.

We have sent you feedback on the processing of your claim and should you have any further queries on this matter you may contact us directly.

Kind regards
Bruce