POOR & UNACCEPTABLE SERVICES FROM NU SHIFA HOSPITAL AND DISCOVERY

i have been a member of Discovery for over 8yrs, no problems or concerns; however we had the most disgusting services from the case manager at Nu Shifa hospital and the Discovery Standards division and Authorization dept. the case manager requested that the patient phone for authorization whilst being in ICU and that it is not for the hospital to do and been told that there is nothing more she can do to help - she spoke as though she didnt even know what she was talking about, further more discovery had withdrawn membership based on the fact that the patient didnt mention before signing on with them that he was treated and healed for bronchitis 2 days prior to going on medical aid. i have disputed this matter and requested that the hospital bill be settled by Discovery. no assistance from any of the staff yet we pay exorbitant fees for medical aid yet we dont get the services. admission at nu shifa hospital was incorrect hence the wait for authorization as well, no help or information as discussed with the hospital manager - blood tests were done over a period of 3 days and only 3 results were given to us, what were the costs of those blood tests? what were they for? who requested it and why??? so we still left in the dark even after the dispute with no clue as to whether the bill will be paid or not, whether we have a medical aid or not??? no feedback no telephone calls no emails,, absolutely poor!!! no more words for medical services in South Africa.