poor turnaround time on queries

I have been extremely dissatisfied with the response time and the quality of Discovery's response to queries. With reference to the following:<br> 1. Queried unprocessed claim on 26 Nov, followed up on 30 Nov - still waiting<br> 2. Query unprocessed claim on 25 Nov, followed-up on 4 Dec - still waiting<br> 3. Queried amounts paid into my bank account on 17 Nov that I couldn't reconcile to claims. I was sent a claims history which doesn't address my query. Responded to state that. Sent follow up e-mail 24 Nov - still waiting<br> .<br> <br> Many thanks