POOR TRAINED STAFF AT DISCOVERY HEALTH AND EVEN POORER CALL CENTRE HELP

We received a PMB approval from Discovery. We subitted the account and the authorization letter to them on the email address they say we must use to get the accout paid without any problems. email ***. Now one would think that the rule exception department deals with exceptions, more so if there is an authorization attached. But nooooo, Discovery bright and clever agents at that department rejects the account saying the patient does not have enough benefit. (I am sorry, but maybe the people at that department does not have enough brain capacity to do the job correctly.) Then I phoned the supplier call centre and told the agent I need to speak to superviser please, as this was the second account in 2 weeks with the same problem, and I must admit I am NOT HAPPY. He informed me that there is no supperviser of teamleader as he works from home, but he will email them to contact me. (Now we all now that never happens) so I say ok, I will stay on the line untill they phone back. He then went so far to contact his teamleader on whattapp and was assured they will call me in 5 minutes. Needles to say, as expected that never happened. It is really sad to see how Discovery's medical aid services are just declining by the day, Maybe they should spend less money of all the fancy ways to try and get people to join them, and use that money to start training their staff properly to do their jobs. So I will now waite and see how long it takes them to phone me now and what clever excuse they gonne dish up. I spoke to Maila at the call centre and he spoke to Siba his teamleader.