POOR TO NO SERVICE AT ALL

What a bunch of unhelpful, inconsistent and slow service. My parents are new members to join this Medical Aid. Unfortunately my mum had taken ill. She was taken to Arwyp (12 Nov 2015) were she was diagnosed as having a slip disc/pinched nerve. <br> We accept that this kind of treatment was not covered as yet, but was told by discovery that we needed to have a motivational letter from the Neurosurgeon so that discovery can approve admission/treatment. Our Doctor provided this motivational letter 16 Nov 2015. After a week of intense pain and suffering on my mothers part A consultant phoned my dad 19 Nov 2015 to say that the letter was received to the correct department only today between 12 -14h00. \She"whoever it was said they needed 16 hours to give feedback. this is after a week of waiting. by 14h48 the request was declined.<br> <br> Without using vulgarity"