Poor telephonic service from Discovery

I would like to say thank you for the poor telephonic service, I do understand everyone is under pressure and stress during this time. I added a dependant on my medical aid plan in July 2020, when I did not receive my new cards by October 2020 I started to phone to follow up. I would phone during lunch breaks as I work 12 hour shifts, after holding for about 10 minutes finally talking to a real person they just put me through to a new line where I can explain what I need. This went on for about 30 minutes of just connecting me to a new line, no one able to assist me. I've phoned 4 times and eventually gave up.

Hope you can help Thank you