Poor technical team

I initially was using my passport with discovery insure, I join the bank with my newly acquire ID document. However, on the main app, I couldn't manage both services as I had different ID(passport and SA ID) numbers. I contacted discovery on numerous occasions to merge my 2 profiles but no one was able to help. I went on the discovery facebook page and DM'd them to assist. Now my insurance profile that was initially created with my passport is broken and I no longer can access it after they claimed that it is merged with the profile that I used to create the bank account. I can't even access my drive well profile which I'm paying for and cant monitor my spendings on the app. There seems to be nowhere to reach the main discovery tech team that manages all discovery products on the app and this social media thing is not working. Such a poor service