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Peter F

1 reviews | Active since Jul 2011

11 Jan 2022, 06:51

Poor systems at Discovery

I am so tired of submitting claims over and over and over again. They either claim there is no ICD10 code submitted when there is or they claim that the code is incorrect. I have asked repeatedly for a list of the approved codes but this list apparently doesnt exist. In other words submitting a claim is like playing the lottery. Surely by now Discovery should have sorted out the list of acceptable codes.

0
Replies (5)
Discovery Health
Discovery Health's reply11 Jan 2022, 07:47
Official
Dear Peter F We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.  Regards Discovery Health Servicing Team 
PF
Peter F's update13 Jan 2022, 12:15
Reviewer Update
Still not been contacted.
Discovery Health
Discovery Health's reply13 Jan 2022, 19:34
Official
Dear Peter F
Please check your emails for final feedback from us. Regards
Discovery Health Servicing Team

PF
Peter F's update13 Jan 2022, 19:54
Reviewer Update
No. The email you have sent states that you claim to have attempted to contact me by phone and that I was not available. You have also asked for details regarding the claim which information was given to you up front under the reference number. On what basis therefore can you state that this is "final feedback". You have done nothing!!!!
Discovery Health
Discovery Health's reply14 Jan 2022, 13:35
Official
Dear Peter F 
We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team