Poor sports injury benefit processes leading to out of pocket expenses which could have been covered by the medical aid

Myself and my GP have been struggling to get my sports injury benefit corrected for about 2 to 3 weeks now. The consultants at Discovery have advised that it has been changed last week already but it's not reflecting on the system. They advised that it would be 48 hours but it's been almost a week. This leads me to believe that they haven't sorted it out and are stalling or just trying to get us to keep quiet and not bug them.

I have also incurred additional costs because, with this benefit not being active, I've had to pay for a visit to the ER and xrays out of pocket. If the benefit was made available when it was initially requested, it could've saved me thousands and helped me get to a diagnosis earlier.