Poor show Discovery

I did my health assessment and received an SMS with a voucher no. for R250.00 to spend at Clicks. That was and is great. The I deleted the SMS by mistake . That was stupid. The I tried to contact discovery. THAT WAS ATROCIOUS! There is no scope for a non standard email query, so one has to phone. After a LONG loop of unhelpful options, I eventually ( 9 minutes doesn't sound long, but if you work for a living it is non-productive time) got put through to one of their highly s****ed consultants - he managed to drop my call, but after I re-entered my ID No. another highly s****ed consultant listened, and put me through to someone who could assist. Well, that was the wrong department , so I gave up. By the time I was assisted I probably would have spent the R250.00 on airtime. I hope the claims procedure is more effective.