SF
Shafiek F
1 reviews | Active since Jun 2014
18 Jan 2016, 15:48
Poor servise
Just got off the phone with Lyrissa Farrel. I called in to get general information regarding turnaround times for reimbur*****t of a claim. Firstly I am kept on the line for more than ten minutes by an automated voice. Who do you think pays for this airtime? Why is there no option available to bypass all this an go directly to an agent? When I eventually got through to Lyrissa, three minutes later, I had to give her my ID number again, which I have already entered when prompted by the automated voice...more of my time and money wasted on airtime. Lyrissa could then not call me back as it is an inbound centre...what if I were busy dying or simply did not have airtime. Please contact me urgently!!!
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Discovery Health's replyOfficial
20 Jan 2016, 15:30Hello MSFryddie,
Thank you for your comment.
Please accept our sincerest apologies for the service you have experienced.
Discovery Health management is fully aware of the extent of your dissatisfaction and we do acknowledge the oversight on our part.
Discovery Health is committed to ensuring that all our clients receive unparalleled service, and should there be any deviations from this commitment, we will ensure that your concerns are addressed in order to ensure that no other member experiences the same service.
Our Client Servicing area does receive inbound calls however should the need arise we will contact a member to provide the feedback they require.
I can confirm that your query has been resolved and feedback has been provided to you. I have also requested a call back from Larissa to apologise for the inconvenience caused.
Regards
Keymira
Thank you for your comment.
Please accept our sincerest apologies for the service you have experienced.
Discovery Health management is fully aware of the extent of your dissatisfaction and we do acknowledge the oversight on our part.
Discovery Health is committed to ensuring that all our clients receive unparalleled service, and should there be any deviations from this commitment, we will ensure that your concerns are addressed in order to ensure that no other member experiences the same service.
Our Client Servicing area does receive inbound calls however should the need arise we will contact a member to provide the feedback they require.
I can confirm that your query has been resolved and feedback has been provided to you. I have also requested a call back from Larissa to apologise for the inconvenience caused.
Regards
Keymira
Discovery Health's reply20 Jan 2016, 15:30
Official
Hello MSFryddie,
Thank you for your comment.
Please accept our sincerest apologies for the service you have experienced.
Discovery Health management is fully aware of the extent of your dissatisfaction and we do acknowledge the oversight on our part.
Discovery Health is committed to ensuring that all our clients receive unparalleled service, and should there be any deviations from this commitment, we will ensure that your concerns are addressed in order to ensure that no other member experiences the same service.
Our Client Servicing area does receive inbound calls however should the need arise we will contact a member to provide the feedback they require.
I can confirm that your query has been resolved and feedback has been provided to you. I have also requested a call back from Larissa to apologise for the inconvenience caused.
Regards
Keymira
Thank you for your comment.
Please accept our sincerest apologies for the service you have experienced.
Discovery Health management is fully aware of the extent of your dissatisfaction and we do acknowledge the oversight on our part.
Discovery Health is committed to ensuring that all our clients receive unparalleled service, and should there be any deviations from this commitment, we will ensure that your concerns are addressed in order to ensure that no other member experiences the same service.
Our Client Servicing area does receive inbound calls however should the need arise we will contact a member to provide the feedback they require.
I can confirm that your query has been resolved and feedback has been provided to you. I have also requested a call back from Larissa to apologise for the inconvenience caused.
Regards
Keymira