Poor services

I am very appalled and furious with the service i received from discovery. I have been pestering them to send my membership card but there has been movement since last year September.i have bern calling almost every month to enquire but no one gives me feedback thereafter. Late last month i called and i was told the card would be couriered and sent to my work address and turn around time is 7-14 days and today i called again another agent tells me discovery does not courier cards. I need feedback ASAP because i pay every single month and receive such service,im every disappointed in Discovery if this is the service they provide to their client. If a company is having problems with their subcontractors or whoever,clients shpuld not be affected in the process as every month will still be deducted.