RL
Rethabile L

1 reviews | Active since Sept 2018

04 Sept 2018, 09:40

POOR SERVICES

This company just spoiled my entire day, I have called about three to four weeks ago requesting medical aid card to be delivered to my work address but when I call again another agent does not see anything on the system. He then refer me to their Sandton Head Office for collection and when I get there I get told a different story. they do not print out the cards, they machine is not working properly so much for my effort, I have wasted my time and money all for nothing. So these guys tells me that they cannot do this and that for me but come month end over two thousand gets deducted from my salary but they cannot service their client at the same time. I have lost confidence, my money is going down the drain. Discovery you are pathetic

0
Replies (4)
Discovery Health
Discovery Health's reply04 Sept 2018, 09:53
Official

Dear RethabileLebeko

We’re sorry to hear you’re dissatisfied. Please give us a chance to look into your query and we’ll be in touch soon.

Regards
Discovery Health Servicing Team

Best regards,

RL
Rethabile L's update04 Sept 2018, 10:08
Reviewer Update
So you want me to give you time to check on your system and come and tell me that I need to wait 8 weeks for a card to be delivered to me, is that right? So by then you would have deducted again and I still do not have a card wow. Thank you for your putting clients first.
RL
Rethabile L's update04 Sept 2018, 10:25
Reviewer Update
So you want me to give you time to check on your system and come and tell me that I need to wait 8 weeks for a card to be delivered to me, is that right? So by then you would have deducted again and I still do not have a card wow. Thank you for your putting clients first.
Discovery Health
Discovery Health's reply06 Sept 2018, 14:36
Official

Dear RethabileLebeko

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team

Best regards,