Poor service\misleading clients

I signed up to discovery medical aid. I was misinformed by the agent and could not use my medical aid as none of the 9 places given exist. I spent endless money on airtime to contact discovery and still can not be assisted. I had to go to a place intercare hospital where I paid money and was advised by discovery consultant that I can claim it back, its almost 3 weeks later and I can not be assisted. I submitted the receipts endless times. I wrote and sent like 20 emails and no one assist.

On top of that I signed for vitality which my money was taken and it was not activated. After getting activated I find out I need to order a card which up till now I still can not get help on getting the vitality card.

The service levels are really disappointing, this is not something nice to do but I am at a stage of cancelling my medical aid and vitality as well as I want to take this to the ombudsman.