Poor Service/Lack of Communication/Incompetence by New Business Department in Discovery Health.

The lack of communication/mis-communication is shocking!! I have been in contact with Discovery Health for over month to change over medical aid plans for my parents. I have received incorrect application forms to complete and whats worse is that there is no feedback to inform me that the application was queued/cancelled. I have to constantly call to check the status and the application seems to be running in circles between being in capture or re-submitted. My parents sit with the risk of not being covered due to the poor service being provided by Discovery Health.