Poor service with no remorse.

Pathetic service. Made a co-payment to a medical facility, sent the proof to Discovery to avoid a payment being made from my savings, guess what, they still double debit me for the co-payment. Their response, oops, go get the refund from the medical facility, cause we already paid them. This is the reason that I sent proof of the co-payment, to avoid being double debited. A patient in recovery, needs to clean up their inability to follow instructions and be empathetic towards the recovery. Service is getting worse by the day.