Poor service with Discovery and MSO - Baby born Prematurely with Disability - No Answers to the claims being submitted

DISCOVERY HEALTH ***- WF_***, *** - WF_***, WF_***, WF_***, WF ***

Dear Discovery & MSO My 1-star rating is not even worth putting it down on paper. My baby was born prematurely on 31 weeks, with a birth diagnosis disability on the 22 November 2021. All invoices reports and evidence was submitted on the 4th of January 2022, and every month thereafter, I have made numerous calls and follow ups and every 7days just to get a new reference number and another 7 to 10 days waiting period, so much so that I am getting now legal letters for payments, because Discovery has not paid the Hospital, or the Gynea and all other service providers, Discovery doesn't care, putting so much more strain on me as a new mother, with a baby with a disability. I had the right covers in place, I did make sure that Discovery knew that I was in Namibia, and that everything was in order from the birth of my baby. But Discovery still hasn't paid or said anything. Only seleteced providers has been paid, and it is not even a 10th of the total amount outstanding, and the keep their mouth shut, not even an acknowledge of the claim or rejection. It is like knocking and no one is there. I have been 7 years with Discovery but I think its time to divorce now, First time actually that I have to claim "big" and this is the treatment, additional stress, fear and the unknown. There is nothing easy, but I am at my witsend