Poor service while transferring dependants

I wanted to move my kids from my wife's medical aid plan on Discovery to my medical aid plan on Discovery. I app**** for this in late June. By coincidence while on a support chat with Discovery I asked for them to confirm that they would be on my medical aid plan from 1 August. The application seems to have disappeared into thin air with no communication from Discovery. I was told to phone Discovery "new business" who then told me that there was a problem with the application. I had no problem with the application and no communication from Discovery in that regard. No I am waiting for Discovery's technical team to tell me whether my kids will be on my plan as from 1 August which is tomorrow while my 1 kid needs to go to the doctor tomorrow. Very poor service and communication from Discovery.