POOR SERVICE - UNDER PROMISED

Good day<br> <br> I started service with Discovery this month.<br> <br> My application came from online, in which one of the representatives called me back and assisted me to apply for medical aid. The first agent <br> captured all my details telephonically, including my work address for where the card will be delivered to - As promised to me, I would get my new card within two weeks.<br> <br> A week ago, I called Discovery to follow up on my card's ''delivery status'', in which I was told that the card was shipped already - I confirmed my bank account number and delivery address.<br> <br> Today (two weeks later and started service already), I called into Discovery again where a gentleman by the name of Taariq helped to his fullest. The moral of this mail to you is that, neither one of the first two representatives advised their new client that the card can only be collected at a Dischem Pharmacy (taking into consideration that this process takes longer) or at the walk in branch in Cape Town - <br> <br> Now I need to go out of my way to get my card from Discovery, while I am working during the week.<br> <br> Can someone within your organization please contact me and explain to me what's going on here?<br> <br> Thanks<br> Schen