LK
Louis K

1 reviews | Active since Sept 2016

07 Apr 2025, 18:42

Poor service to providers

As a service provider, I just want to say that Discovery health moved from the top position to the bottom this year. Administrative services with claims are the poor of all medical aids in SA. What happened with your poorly updated system? They do not register claims, no feedback and agents cannot assist you when you call them. You are only making money for large bonuses for executives, most disgusting situation

0
Replies (3)
Discovery Health
Discovery Health's reply08 Apr 2025, 06:58
Official
Dear Louis K 

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards 
Discovery Health Servicing Team
LK
Louis K's update08 Apr 2025, 11:22
Reviewer Update
Thank you, hopefully the issue will be resolved after my call and your response
Discovery Health
Discovery Health's reply08 Apr 2025, 15:02
Official
Dear Louis K

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team