Poor service to pensioners

Good day

I would like to express my dissatisfaction with the service received regarding my mother in laws medical aid membership.

Despite numerous calls to Discovery to have her medical aid reactivated after a failed debit order, we were repeatedly assured that the membership had been reinstated. However, her medical aid account still reflects as inactive.

It is unreasonable to expect a pensioner to continuously make follow-up calls to resolve an issue that should have been addressed and corrected by your team. This situation has caused unnecessary stress and inconvenience.

I kindly request that this matter be resolved urgently and that the status of her medical aid membership be updated without further delay. The level of service provided in this matter has been disappointing, particularly considering that it affects a pensioner who relies on her medical aid coverage.

Kind Regards Dustin McKuur