Poor service - still.

The code of conduct at Discovery Health in solving a complaint is scary - to say the least. Herewith a copy of the latest feedback from Discovery Healthy.

23 December 2025 Dear Thank you for contacting us. Membership number: *** Membership query We have logged the query with our billing team for the payment as you had settled the account with the provider directly. The request is logged on reference number *** and their turnaround is seven to ten working days. The team is currently reviewing the request and we have advised them of the payment you have recently made and we will provide feedback once received as it is received. If you have any more questions, please: Use our Ask Discovery service on WhatsApp. Save our WhatsApp number ***on your phone and use it to get an instant answer anywhere, any time. Discovery Health Payment confirmation 3741